Terms and Conditions

The Hippy Seed Company’s Privacy Policy

Introduction

The Hippy Seed Company regards customer privacy as an important part of our relationship with our customers. The following privacy policy applies to all The Hippy Seed Company’s users, and conforms to Internet privacy standards.

If you have questions or concerns regarding this statement, you should first contact Charlotte Smith at +61 0432 566 320.

The Hippy Seed Company does not rent or sell its client database to anyone. We are an Australian company and operate under some of the strictest privacy legislation in the world. All personal information we collect is kept confidential.

 Collection of Information

In order to use the The Hippy Seed Company’s website, we may require information from you in order to provide the best service possible.

All correspondence may also be collected and stored, particularly in regard to sales, support and accounts, including Email.

Any information collected by The Hippy Seed Company is collected via correspondence from you or your company. This may be via the telephone, Email, mail or directly through our website.

 Use of Collection Information

Any details collected from The Hippy Seed Company customers is required in order to provide you with our products and/or services, and a high level of customer service.

Correspondence is recorded in order to provide service references, and to assist in our staff development.

 Storage of Collected Information

The security of your personal information is important to us. When you enter sensitive information (such as credit card numbers) on our website, we encrypt that information using secure socket layer technology (SSL). When Credit Card details are collected, we simply pass them on in order to be processed as required. We never permanently store complete Credit Card details.

We follow generally accepted industry standards to protect the personal information submitted to us, both during transmission and once we receive it.

If you have any questions about security on our Website, you can email us at sales@thehippyseedcompany.com

 Access to Collected Information

If your personally identifiable information changes, or if you no longer desire our service, you may correct, update, delete or deactivate it by emailing us at sales@thehippyseedcompany.com

 Orders

If you purchase a product or service from us, we may request certain personally identifiable information from you. You may be required to provide contact information (such as name, Email, phone number and postal address) and financial information (such as credit card number, expiration date).

We use this information for billing purposes and to fill your orders. If we have trouble processing an order, we will use this information to contact you.

 Communications

The Hippy Seed Company uses personally identifiable information for essential communications, such as Emails, accounts information, and critical service details. We may also use this information for other purposes, including some promotional Emails. If at any time a customer wishes not to receive such correspondence, they can request to be removed from any mailing lists by emailing us at sales@thehippyseedcompany.com.

You will be notified when your personal information is collected by any third party that is not our agent/service provider, so you can make an informed choice as to whether or not to share your information with that party.

Third Parties

The Hippy Seed Company uses third parties (Paypal & eWay) to provide essential services on our site or for our business processes. We share your details  (such as name, Email and postal address) as necessary for the third party to provide that service.

These third parties are prohibited from using your personally identifiable information for any other purpose.

The Hippy Seed Company does not share any information with third parties for any unknown or unrelated uses.

 Legal

We reserve the right to disclose your personally identifiable information as required by law and when we believe that disclosure is necessary to protect our rights and/or comply with a judicial proceeding, court order, or legal process served on our website.

 Links

Links on the The Hippy Seed Company’s site to external entities are not covered within this policy. The terms and conditions set out in this privacy statement only cover the domain name of The Hippy Seed Company.

Changes to Privacy Policy

If we decide to change our privacy policy, we will post those changes to this privacy statement, the homepage, and other places we deem appropriate so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we disclose it. We reserve the right to modify this privacy statement at any time, so please review it frequently. If we make material changes to this policy, we will notify you here, by Email, or by means of a notice on our homepage.

The Hippy Seed Company’s Security Policy

The Hippy Seed Company uses the eWAY Payment Gateway and Paypal for its online credit card transactions. Paypal & eWAY processes online credit card transactions for thousands of Australian merchants, providing a safe and secure means of collecting payments via the Internet. All online credit card transactions performed on this site using the eWAY gateway or Paypal are secured payments.

– Payments are fully automated with an immediate response.

– Your complete credit card number cannot be viewed by The Hippy Seed Company or any outside party.

 Transactions via eWay:

– All transactions are performed under 128 Bit SSL Certificate.

– All transaction data is encrypted for storage within eWAY’s bank-grade data centre, further protecting your credit card data.

– eWAY is an authorised third party processor for all the major Australian banks.

– eWAY at no time touches your funds; all monies are directly transferred from your credit card to the merchant account held by The Hippy Seed Company.

For more information about eWAY and online credit card payments, please visit www.eWAY.com.au

 Transactions via Paypal:

The PayPal site is highly secure. PayPal use industry-leading technology (such as SSL) to keep your information safe.

PayPal automatically encrypts your confidential information in transit from your computer to ours using the Secure Sockets Layer protocol (SSL) with an encryption key length of 128-bits (the highest level commercially available). Before you even register or log in to the PayPal site, our server checks that you’re using an approved browser – one that uses SSL 3.0 or higher.

Once your information reaches the PayPal site, it resides on a server that is heavily guarded both physically and electronically. PayPal servers sit behind an electronic firewall and are not directly connected to the internet, so your private information is available only to authorized computers.

 Delivery Policy

After ordering online, you will receive an email confirmation from us containing your order details. We will normally confirm receipt of your order within a few minutes of ordering. We will attempt to send your goods via Australia Post within 1-2 working days; however if goods are unavailable delivery will take a little longer.

If you wish to query a delivery please contact us at sales@thehippyseedcompany.com.

 After ordering online, you will receive an email confirmation from The Hippy Seed Company, Paypal or eWAY containing your order details. We will normally confirm receipt of your order within a few minutes of ordering.

 Spam Compliance
The Hippy Seed Company is completely compliant with the Australian Spam Act of 2003:
We never send unsolicited emails – only to those with whom we have an established relationship or if a client has contacted us for questions or information.

Website Terms and Conditions
These terms and conditions apply to the use of this web site. When you are using this web site, you acknowledge that you have read the terms and conditions and unconditionally and irredeemably agree to be bound by these terms and conditions. If you do not accept, you must cop out from using the web site.

Amendments to Terms and Conditions
We reserve the right to change these terms and conditions if needed. If there are changes, we will inform you on this website under “News”.
Your continued use of the website following such amendment will represent an agreement by you to be bound by the new terms and conditions.

Copyright
Copyright in this website is owned by The Hippy Seed Company. You can’t readjust, distribute, reproduce or publish works from this website or commercialize any information or products from this website without our written permission.

Trade Marks
You can not use any of our trademarks in a way that can be confusing, deceptive or misleading in a manner that depreciate us, our products, this website or information in any part of your own trademarks in connection with activities, products or services, which are not ours.

Restricted Use
You are provided with access to this website for your personal use. You are allowed to print a copy of our informations on this website for your personal use. You may not sell or use this information you obtain from this website without our written permission.

Shipping Policy:
Please provide us with the correct address. You can use another address instead of your home address – for example buying a gift and want us to send it to the person. We aren’t responsible for Australia Post’s delivery time or lost orders after the order leaves our premises. We’ll gladly help tracking the item, if it’s possible.

Shipping Seeds:
All orders for Australia: 
We aren’t responsible for Australia Post’s delivery times, crushed or lost mailed chilli seeds after they leave our premises.

– All International orders:
For overseas customers: You have to be aware that  we can’t be held responsible for the loss of goods or for any customs duties associated with the importation of chilli seeds due to its nature of being a natural plant product. Please check your local country’s customs laws to make sure it is possible to receive the chilli seeds. We aren’t responsible for crushed or the loss of any mailed chilli seeds. No responsibility is taken. Chilli seeds don’t normally require a Phytosanitary certificate for importation, particularly if they are for retail and are packaged as such. That means the chilli seeds are for your own personal use and you have no intention of reselling them. By placing an order with us, you agree that the importation of retail packed chilli seeds are not restricted in your country, and that a Phytosanitary certificate is not required, prior to purchase.
Any import duties, taxes, costs for a  Phytosanitary certificate  (if required) or other charges aren’t included in the item price or the shipping costs. These import duties, taxes, a Phytosanitary certificate or other charges are the buyers own responsibility.

Handling fees:
No handling fees – we always make it as cheap as possible for you to get our products.

Refund & Returns Policy

If for any reason you are not completely satisfied with your purchase we will give you a refund. Please email us at sales@thehippyseedcompany.com, so that we can resolve any problems.

This refund policy does not apply to goods which have been worn or used, damaged after delivery, or if any attempt has been made to alter the product or if they have been dropped or broken. All products must be returned in their original condition. All postage and insurance costs are to be paid by the buyer. We recommend that you return the product via Registered post and that you pre pay all postage.

You assume any risk of lost, theft or damaged goods during transit & therefore advise you take out shipment registration of insurance with your postal carrier. The Hippy Seed Company will not be responsible or parcels lost or damaged in transit if you choose not to insure.

 Specific Warnings:
You must ensure your tolerance for some our sauces are high. We do not take any responsibility for loss of taste, numbness, stomach ache, farting, arse burn, etc.

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