Privacy Policy

The Hippy Seed Company Privacy Policy

Introduction

The Hippy Seed Company regards customer privacy as an important part of our relationship with our customers. The following privacy policy applies to all The Hippy Seed Company’s users, and conforms to Internet privacy standards.

The Hippy Seed Company does not rent or sell its client database to anyone. We are an Australian company, and operate under some of the strictest privacy legislation in the world. All personal information we collect is kept confidential.

Collection of Information

In order to use the The Hippy Seed Company’s website, we may require information from you in order to provide the best service possible.

All correspondence may also be collected and stored, particularly in regard to sales, support and accounts, including Email.

Any information collected by The Hippy Seed Company is collected via correspondence from you or your company. This may be via the telephone, Email, mail or directly through our website.

Use of Collection Information

Any details collected from The Hippy Seed Company customers is required in order to provide you with our products and/or services, and a high level of customer service.

Correspondence is recorded in order to provide service references, and to assist in our staff development.

Storage of Collected Information

The security of your personal information is important to us. When you enter sensitive information (such as credit card numbers) on our website, we encrypt that information using secure socket layer technology (SSL). When Credit Card details are collected, we simply pass them on in order to be processed as required. We never permanently store complete Credit Card details.

We follow generally accepted industry standards to protect the personal information submitted to us, both during transmission and once we receive it.

If you have any questions about security on our Website, you can email us at sales@thehippyseedcompany.com

Access to Collected Information

If your personally identifiable information changes, or if you no longer desire our service, you may correct, update, delete or deactivate it by emailing us at sales@thehippyseedcompany.com

Orders

If you purchase a product or service from us, we may request certain personally identifiable information from you. You may be required to provide contact information (such as name, Email, phone number and postal address) and financial information (such as credit card number, expiration date).

We use this information for billing purposes and to fill your orders. If we have trouble processing an order, we will use this information to contact you.

Communications

The Hippy Seed Company only uses your personally information for processing your order. We do not have any mailing lists, and do not send any promotional Emails. All online credit card transactions performed on this site using the eWAY gateway or Paypal are secure payments. Payments are fully automated with an immediate response. Your credit card number cannot be viewed by The Hippy Seed Company or any outside party.

Third Parties

The Hippy Seed Company uses third parties (Paypal & eWay) to provide essential services on our site or for our business processes. We share your details  (such as name, Email and postal address) as necessary for the third party to provide that service.

These third parties are prohibited from using your personally identifiable information for any other purpose.

The Hippy Seed Company does not share any information with third parties for any unknown or unrelated uses.

Legal

We reserve the right to disclose your personally identifiable information as required by law, and when we believe that disclosure is necessary to protect our rights and/or comply with a judicial proceeding, court order, or legal process served on our website.

Links

Links on the The Hippy Seed Company’s site to external entities are not covered within this policy. The terms and conditions set out in this privacy statement only cover the domain name of The Hippy Seed Company.

Changes to Privacy Policy

If we decide to change our privacy policy, we will post those changes to this privacy statement. That way you are aware of what information we collect, how we use it, and under what circumstances, if any, we disclose it. We reserve the right to modify this privacy statement at any time, so please review it frequently. If we make material changes to this policy, we will notify you here.

The Hippy Seed Company Security Policy

The Hippy Seed Company uses the eWAY Payment Gateway and Paypal for its online credit card transactions. Paypal & eWAY processes online credit card transactions for thousands of Australian merchants, providing a safe and secure means of collecting payments via the Internet. All online credit card transactions performed on this site using the eWAY gateway or Paypal are secured payments.

– Payments are fully automated with an immediate response.

– Your complete credit card number cannot be viewed by The Hippy Seed Company or any outside party.

 Transactions via eWay:

– All transactions are performed under 128 Bit SSL Certificate.

– All transaction data is encrypted for storage within eWAY’s bank-grade data centre, further protecting your credit card data.

– eWAY is an authorised third party processor for all the major Australian banks.

– eWAY at no time touches your funds; all monies are directly transferred from your credit card to the merchant account held by The Hippy Seed Company.

For more information about eWAY and online credit card payments, please visit www.eWAY.com.au

Transactions via Paypal:

The PayPal site is highly secure. PayPal use industry-leading technology (such as SSL) to keep your information safe.

PayPal automatically encrypts your confidential information in transit from your computer to ours using the Secure Sockets Layer protocol (SSL) with an encryption key length of 128-bits (the highest level commercially available). Before you even register or log in to the PayPal site, our server checks that you’re using an approved browser – one that uses SSL 3.0 or higher.

Once your information reaches the PayPal site, it resides on a server that is heavily guarded both physically and electronically. PayPal servers sit behind an electronic firewall and are not directly connected to the internet, so your private information is available only to authorized computers.

Delivery Policy

After ordering online, you will receive an email confirmation from us containing your order details. We will normally confirm receipt of your order within a few minutes of ordering. We will attempt to send your goods via Australia Post within 1-2 working days; however if goods are unavailable delivery will take a little longer.

If you wish to query a delivery please contact us at sales@thehippyseedcompany.com.

After ordering online, you will receive an email confirmation from The Hippy Seed Company, Paypal or eWAY containing your order details. We will normally confirm receipt of your order within a few minutes of ordering.

Spam Compliance

The Hippy Seed Company is completely compliant with the Australian Spam Act of 2003:
We never send unsolicited emails – only to those with whom we have an established relationship or if a client has contacted us for questions or information.

Comments

When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.

An anonymised string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here: https://automattic.com/privacy/. After approval of your comment, your profile picture is visible to the public in the context of your comment.

Cookies

If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.

If you have an account and you log in to this site, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.

When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. When you log out of your account, the login cookies will be removed.

Embedded content from other websites

Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracing your interaction with the embedded content if you have an account and are logged in to that website.

How long we retain your data

If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognise and approve any follow-up comments automatically instead of holding them in a moderation queue.

For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.

What rights you have over your data

If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.